The Delhaize store on Place Flagey is one of Brussels' busiest spots. But with high footfall comes logistical challenges too. Carlos Courtois, the store manager, explains how digitalising his sandwich counter with Niboo transformed everyday life for his teams and the experience for his customers.
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The context
A long-standing partnership
The partnership between Delhaize Flagey and Niboo goes back a long way. In the early days, Carlos Courtois managed his accounting in an almost archaic way, sending invoices by courier. Looking for a way to save time, he discovered Niboo. From implementing accounting on Odoo to adding the sales module and the website, trust grew with every project. Recently, Carlos faced a major new challenge, and naturally turned to Quentin's team at Niboo.
The challenge
The dreaded lunchtime rush
Every day, the Delhaize Flagey sandwich counter prepares around a hundred sandwiches. At lunchtime, the situation became critical.
The challenge
The dreaded lunchtime rush
Every day, the Delhaize Flagey sandwich counter prepares around a hundred sandwiches. At lunchtime, the situation became critical.
The solution
A touchscreen ordering kiosk connected to Odoo
To address this, the Niboo team proposed installing Koya touchscreen kiosks, integrated end-to-end with the existing Odoo system by Niboo's team
Koya touchscreen kiosk, configured and connected to Odoo by Niboo. Ordering in a few seconds, without queuing at the counter. Just a few days between the equipment arriving in store and going fully operational.
The results
Smoother service, better margins, instant adoption
A month after launch, the results are excellent across the board.
The results
Smoother service, better margins, instant adoption
A month after launch, the results are excellent across the board.
And Now
Ongoing support
Today, the Delhaize Flagey and Niboo teams continue to closely monitor how these new processes are performing. Niboo remains on hand at all times to provide support and maintenance, and to make sure the system keeps running smoothly day to day.
Beyond the supermarket
Who else is this solution for?
The success of this kiosk at Delhaize Flagey proves that automated ordering isn't just for fast-food giants. It's a serious asset for optimising plenty of other businesses.
Order drinks independently and simply present a ticket at the collection point.
Beyond the supermarket
Who else is this solution for?
The success of this kiosk at Delhaize Flagey proves that automated ordering isn't just for fast-food giants. It's a serious asset for optimising plenty of other businesses.
Order drinks independently and simply present a ticket at the collection point.
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